C14 - Conflict Management in the workplace

Training Courses

Training is our speciality!! As labour law experts we provide the delegates with training programs that are current and up to date on a vast array of labour law and HR topics. Training courses available include, chairing and initiating disciplinary hearings, conducting arbitrations in the CCMA, retrenchments, recruitment, labour brokers and temporary employment, unfair discrimination and employment equity and various other legislation such as the Labour Relations Act, the Basic Conditions of Employment Act, the Labour Relations Amendment Act and the POPI Act.

For more information or to confirm bookings, please contact us on 012 345 2955 to assist you.

TRAINING CALENDAR 2024

Download PDF

Course Information
Course Modules

Course Name: C14 - Conflict Management in the workplace
Course Description: Managing collective labour relations may present the manager and union with unique challenges. Often the parties do not understand their roles and rights, which can be a cause of conflict in itself. This two days practical training provides the delegates with a complete insight into the legal requirements of the LRA with regard to collective labour law and labour relations. Once the delegate understands the nature of the relationship, the course provides an unique insight into managing and building the relationship between employee, union and the employer. The ideal delegate would be managers, shop stewards, union officials and office bearers and IR managers.
Duration: 1 day
Cost: R2 950.00

You must be logged in to book courses Login or Register

Module 1 : Conflict resolution

Main sources of conflict
Assumptions and perceptions
Positive and negative characteristics of conflict
The impact of negative conflict on the relationship with the Union
Techniques on identifying and managing conflict
Eight Causes of Conflict
Do’s and don’ts of conflict management
Mediation processes
Building and maintaining relationships
The attributes of a good conflict manager

Module 2 : Conflict management style survey

What is your Conflict Handling Style?

Module 3 : Examples & Exercises

Examples and Exercises

Upcoming Events

Guide to Employment Equity

Date: 22/11/2024 09:00:00
Event Type: Distance Learning
Venue: Office / Home

Managing HR Challenges

Date: 29/11/2024 09:00:00
Event Type: Distance Learning
Venue: Office / Home

Initiating & Chairing Disciplinary Hearings

Date: 02/12/2024 09:00:00
Event Type: Distance Learning
Venue: Office / Home

Incapacity, Poor Performance & Ill-Health

Date: 05/12/2024 09:00:00
Event Type: Distance Learning
Venue: Office / Home

Cross Examination Skills

Date: 06/12/2024 09:00:00
Event Type: Distance Learning
Venue: Office / Home

Basic Labour Relations - LRA & BCEA

Date: 09/12/2024 09:00:00
Event Type: Distance Learning
Venue: Office / Home

Conducting Conciliations & Arbitrations in the CCMA

Date: 10/12/2024 08:00:00
Event Type: Distance Learning
Venue: Office / Home

Our Commitment

Labour Smart Training Pty (Ltd), strives to be the best provider of quality training in the fields of Labour Law South Africa, Employment Law South Africa and Human Resources.

As a training provider we commit to professionalism and the use of up to date material and information, presented through the means of the latest methology.

Terms and Conditions

By using this site you agree to our standard terms and conditions.

Accreditations

ABOUT SSL CERTIFICATES

Accreditation No 12538

Newsletter Subscriptions

Suite 5
Southdowns Ridge Office Park
Centurion
Gauteng (South Africa)

Tel: 012 345 2955 (Centurion)
Tel: 079 889 7923 (Training)
Fax: 086 616 6312
Email: moreinfo@laboursmart.co.za

VAT Registration

LabourSmart Training (Pty) Ltd is a registered VAT Vendor
VAT Registration Number 4690 279 163
ALL prices shown include VAT

Guide to Employment Equity

Distance Learning
22 November 2024 @ 09:00