C14 - Conflict Management in the workplace

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Course Information
Course Modules

Course Name: C14 - Conflict Management in the workplace
Course Description: Managing collective labour relations may present the manager and union with unique challenges. Often the parties do not understand their roles and rights, which can be a cause of conflict in itself. This two days practical training provides the delegates with a complete insight into the legal requirements of the LRA with regard to collective labour law and labour relations. Once the delegate understands the nature of the relationship, the course provides an unique insight into managing and building the relationship between employee, union and the employer. The ideal delegate would be managers, shop stewards, union officials and office bearers and IR managers.
Duration: 1 day
Cost: R2 950.00

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Module 1 : Conflict resolution

Main sources of conflict
Assumptions and perceptions
Positive and negative characteristics of conflict
The impact of negative conflict on the relationship with the Union
Techniques on identifying and managing conflict
Eight Causes of Conflict
Do’s and don’ts of conflict management
Mediation processes
Building and maintaining relationships
The attributes of a good conflict manager

Module 2 : Conflict management style survey

What is your Conflict Handling Style?

Module 3 : Examples & Exercises

Examples and Exercises

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Guide to Employment Equity

Distance Learning
20 January 2025 @ 09:00