- Course Name
- DL14 - Conflict Management in the workplace
- Course Description
People often feel reluctant to get involved in a conflict situation. Who doesn’t feel uncomfortable at the thought of an unpleasant and possibly emotional confrontation? Often, we hope that conflicts with co-workers or team members will somehow work themselves out. Unfortunately, conflicts are rarely self-healing conditions.
This three hour workshop will equip the delegates with the knowledge and skills to deal with conflict in the workplace.
- Duration
- 1 module
- Cost
- R950.00
Module 1 : DL14: Conflict Management in the workplace
People often feel reluctant to get involved in a conflict situation. Who doesn’t feel uncomfortable at the thought of an unpleasant and possibly emotional confrontation? Often, we hope that conflicts with co-workers or team members will somehow work themselves out. Unfortunately, conflicts are rarely self-healing conditions.
This three hour workshop will equip the delegates with the knowledge and skills to deal with conflict in the workplace.
Module 1, Session 1: Conflict resolution
- Main sources of conflict
- Assumptions and perceptions
- Positive and negative characteristics of conflict
- The impact of negative conflict on the relationship with the Union
- Techniques on identifying and managing conflict
- Eight Causes of Conflict
- Do’s and don’ts of conflict management
- Mediation processes
- Building and maintaining relationships
- The attributes of a good conflict manager
Module 1, Session 2: Conflict-Management Style Survey
- What is your Conflict Handling Style?
Module 1, Session 3: Examples & Exercises
- Examples and Exercises
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